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Usher/Ticket Taker
CLEVELAND OH 44101
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88394224

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Cleveland Indians

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Summary

  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Usher/Ticket Taker
Description
PRIMARY PURPOSE:
To provide all guests to Progressive Field a safe, pleasant and comfortable environment and create positive memorable experiences through exceptional customer service while creating memories, celebrating families, and connecting generations' one fan at a time.
RESPONSIBILITIES & DUTIES:
* Provide exceptional customer service and proactively seek out opportunities to engage, welcome, direct, answer questions and resolve complaints from all guests at Progressive Field.
* Pleasantly greet all guests as they enter and exit of the facility
* In a pleasant and professional manner, manage the facilitation of guests entering the facility
* Learn and understand the Tickets.com scanning equipment
* Learn and understand the ticketing policies and procedures at Progressive Field
* Smile and actively approach and engage with our guests - Be proactive
* Wipe down seats in seating bowl prior to gate opening
* Check tickets and seat guests
* Remain for all post-game activities, including but not limited to fireworks and Kids Run the Bases as assigned, and report to the supervisor at the designated location and time
* Check tickets and apply wristband upon entry to all party areas
* Monitor escalators and follow proper established safety and security procedures
* Monitor stairwells to ensure only proper ticketed guests enter area
* Work every position on all levels of the ballpark within the department
* Remain attentive to the needs and demeanor of our guests using a positive, proactive approach to problem solving
* Monitor the consumption of alcoholic beverages to assure they are consumed in a responsible manner
* Have in your possession at all times items pertaining to your job responsibilities as defined in the Employee Handbook
* Assist others in all departments when necessary or when needed
* All other duties as assigned by the Manager
Requirements
DEPARTMENT REQUIREMENTS:
* Join SEIU Local 1 union
* Provide excellent customer service to all guests
* Read and understand all relevant policies and procedures of the Ballpark Operations department and Cleveland Indians Organization
* Clear understanding of all other departments throughout the organization
* Monitor and implement policies and procedures in a polite and friendly manner
* Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
* Learn all areas of the ballpark, to provide clear accurate direction and assistance to all guests
* Document all unusual or unique occurrences on an observation card and report to a supervisor in a timely manner
* Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in Employee Handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
* Attend all required trainings and daily briefings
* Strong verbal and written communication skills
* Trustworthy and dependable
* Analyze situations
* Work independently or as part of team
* Work entire assigned shift, this includes but not limited to pre events, post events, and rain delays
* Walk, stand and climb stairs and/or ramps during entire shift (4-7 hours)
* Ability to lift, carry, and transport large boxes and items in excess of 25 lbs.
* Clear understanding of individual staff responsibilities throughout the department
* Hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
* Work long and irregular hours including nights, weekends, and all holidays during the baseball season
* Available to work 53 out of 81 home games during the months of April through October
* Learn and operate basic computer operating programs i.e. Internet Explorer, ABI, Ultipro
Typical Work Hours (subject to change depending on game/gate time):
Night Games: 5:30 pm start
Day Games: 10:30am start
Break times are determined by your Supervisor
Starting Rate of Pay: $10.45
ORGANIZATION REQUIREMENTS:
* Reads, speaks, comprehends and communicates English effectively in all communications
* Represents the Cleveland Indians in a positive fashion to all business partners and the general public
* Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements
* Develop and maintain successful working relationships with members of our seasonal staff & Front Office
* Act according to the organizational values at all times
* Stand for an entire shift
* Ability to move throughout all areas and levels of the ballpark
* Work in a diverse environment.
* Learn and implement our Customer Service initiatives to your daily duties:
* Smile and greet each guest warmly
* Tell your name, role, and what to expect to each guest requesting assistance
* Active listening and assist all guests to Progressive Field
* THANK each guest
*Requisition Number:* 17-0052
*Post Date:* 2/16/2018
*Title:* Usher/Ticket Taker
*Salary:* 10.45
*Status:* Seasonal
*City:* Cleveland
*State:* OH

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